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Maximizing Member And Staff Retention - DVD Format

Item# 0129-827008026098-DVD

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Maximizing Member and Staff Retention details specific practices that fitness centers can implement that can have a significant impact on not only the retention of members, but the productivity and longevity of their staff. The DVD provides straightforward and easy-to-understand and -apply management methods designed to create a 'retention-centic' facility. The DVD also reviews systems that can be employed to identify and target those individuals who are most likely to cancel their memberships.
Among topics covered:

  • Don't give them an excuse to cancel
  • "The talk"
  • Commit to new members
  • Stressing usage
  • Attack the fence-sitters
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